Refund Return policy

We’re happy to accept online returns / withdrawal of contracts (ROI customers) free of charge for UK, EU and US orders, with the exception of items purchased in our Final Sale (see further information below). 

Customers returning orders from outside of the UK, EU and US will be liable for the cost of return. 

Please find our returns policy for stores purchases further down the page.

For all online returns please make sure that you do the following: 

• Send them to us exactly as you received them in a new and unused condition within 14 days of receipt (our policy reflects your statutory rights, see below for details).
• If the product labels removed we will not be able to refund you.
• If returning more than one order, please register each order individual and post back each order individually with the applicable returns label for each order attached to the relevant parcel.
• Customized or Made To Orders: Any garment tailored specifically to your measurements. Such as All Wedding Dresses, Artisan Make Dresses, Jackets, Coat, Suit & Blazers ETC.
• For hygiene reasons we are unable to refund pierced goods (earrings), knickers, hosiery, confectionary or cosmetics.
• Please note this does not affect your statutory rights in respect of damaged or defective products.
• Gift Cards and eGift Cards are non-refundable.

Your Cancellation Rights

Our return policy includes your statutory rights. You have the right to cancel orders made on our website within 14 calendar days of receiving your goods. To exercise this right, you must notify us by registering your return on our returns portal here within that time.

Once you’ve registered your return,you have a further 14 days to return the item(s) to us. Items must be unused, in their original condition, and with all original packaging intact.

We will refund the full purchase price, including standard delivery charges for full orders returned, within 14 days of receiving the returned goods or proof of return.

Refunds can take up to 10 days to be processed from the day it is received back to us. You will receive an email once your refund has been processed, please keep hold of you return tracking number until your refund has been confirmed.

If you have paid with a credit or debit card or Apple Pay your refund will show back on your account within 10 working days, depending on whom you bank with. 

Paypal and Klarna can take up to 10 days to reflect any refunds and, where applicable, make any adjustments to your balance. 

 Clothingstores.us will not accept liability for any lost or delayed returns sent back via any other methods, please ensure our returns process is followed and your online order registered via our returns portal to obtain your return label and prevent any delay or disappointment.

Please do not return your order to our head office Dorset address, doing so may delay your refund from being processed or it may be misplaced.

Return Policy

We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept the returns within 14 days of receipt for items in new condition. Should there be any dispute on the refund amount for any returns, your refund will be based on the merchandise value on the original purchase invoice. Our customers are responsible for the shipping cost for any returning items.

A NOTE ABOUT SIZING

All of our dresses are sized in EU & US sizes according to each designer’s specifications; therefore, the size you normally wear may not be the size you would wear in a dress from our site. Before you choose your size, we recommend looking at the size chart for the dress you are interested in to make sure you are choosing the best size for your measurements. To make sure you are getting the best size, click on the Item(s) . At the bottom of the description you can see the size chart . 

Items excluded from returns

1.Products marked Final Sale cannot be returned.

2.Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package. Returns cannot be combined with multiple orders.

3.The following items cannot be returned, refunded or exchanged:

① Items on Clearance, ②Lingerie, ③Underwear & Accessories, ④Customized / Made to order Items (Such As All Wedding Dresses , Artisan Made Item(s) Leather Made Jackets , Leather Made Coat , Leather Made Pants , Leather Made Shirts , Leather Made Skirts , Leather Made Shorts ).

4.We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

5.We do not accept returned items that were sent back by you directly without checking with us first.

6.you will receive a refund of your order (except for the International shipping costs), any applications for exceeding of what you paid will not be accepted.

7.Items with non-returnable marks and free gifts cannot be returned.

8.Changes made to the prices of our items after you’ve bought within 3 days, we will refund you the charge.

9.Discount code you used for your order cannot be changed.

How do I return?

Get in touch with our chat online representative by sending us the return ticket or send email to support@clothingstores.us

 indicating which item(s) you would like to return and the reason for your return.

I received a defective item.

If you have quality issue to report, you can contact our customer care team within 5 business days, and we will assist you with the return and refund process. We will refund your purchase price, Bonus points / Coupons , Fast & Bolt Shipping fee are not refundable. 

Can I Exchange My Items ?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

What is item(s) are final sale ?

All items ending in $.00, .96, .97, .98, & .99 bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and “Customized / Made-To-Order , Wedding Dresses, Hand-Made Item(s)” (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.

Reserved rights regarding returns.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

Made-to-Order and Customized Item Policy
Thank you for shopping with us. Because our collection features bespoke, handcrafted, and uniquely tailored pieces, we hold our production to the highest standards of artisanal craftsmanship. Please review our specialized policy regarding customized and made-to-order items below.
1. Made-to-Order and Customized Item Policy
Every piece in our luxury collection is crafted individually upon request to minimize waste and ensure the highest quality of garment construction.
Definition of Made-to-Order: Any item that is created only after an order is placed—including items ordered in standard catalog sizing—is strictly considered a Made-to-Order or customized item. Such as all wedding dresses, artisan made item, and mentioned Made-to-order / Customized.
Exclusion from Returns: Because these garments are crafted specifically for you, all Made-to-Order and customized items are final sale and cannot be returned, exchanged, or refunded for change of mind, incorrect size selection, or event cancellations.
We highly recommend reviewing our detailed sizing charts or consulting with our style experts before finalizing your purchase to ensure a perfect fit.
2. Exceptions and Quality Assurances
We take immense pride in our craftsmanship. In the rare event that your item arrives with a structural defect or a clear manufacturing error, we will gladly resolve the issue.
Eligible Discrepancies
The item arrived damaged during transit.
There is a significant manufacturing defect in the material or construction.
The item delivered deviates significantly from the specifications of your order confirmation.
Resolution Process
Notification: You must contact our customer care team (support@clothingstores.us) within 3 days of receiving your delivery.
Evidence: Please provide your order number alongside clear photographic evidence of the defect or discrepancy.
Remedy: Once verified by our production team, we will arrange for a priority alteration, a replacement piece, or a store credit/refund at our discretion. The item must be returned to us unworn, unwashed, and with all original tags and luxury packaging intact.
3. Order Cancellations and Modifications
Window of Modification: Production begins swiftly to ensure timely delivery. You may request a modification or cancelation within 24 hours of placing your order.
Post-24 Hours: Once the materials have been allocated and our tailors begin working on your piece (after the 24-hour window), the order cannot be canceled, amended, or refunded.
4. How to Contact Us
For any inquiries regarding sizing, fabric selections, or to report an issue with your delivery, please contact our dedicated concierge team:
Email: support@clothingstores.us
Response Time: We aim to review and respond to all inquiries within 24 to 48 business hours.
Should a return or alteration be approved for your made-to-order piece, our team will gently guide you through the process of shipping the item directly back to our dedicated production ateliers in either Pakistan or China.